FAQ
Frequently Asked Questions
Find answers to common questions about our massage guns and services.
Product Questions
Q: How do I choose the right massage gun?
A: Consider your needs - the 8-Head model is great for general use, the 16-Head offers advanced features with 30 levels and modes, and the 42-Head Fascia Massager provides the most versatility for specialised treatments.
Q: How long does the battery last?
A: Battery life varies by model and usage intensity, but typically lasts 2-6 hours on a full charge, providing multiple sessions before needing to recharge.
Q: Are the massage guns noisy?
A: No, our massage guns feature quiet motor technology, allowing you to use them at home, in the office, or gym without disturbing others.
Q: Can beginners use these massage guns?
A: Absolutely! Start with lower intensity levels and gradually increase as you become comfortable. Always follow the user manual for best practices.
Q: How often should I use my massage gun?
A: You can use it daily, typically 2-3 times per day for 1-2 minutes per muscle group. Listen to your body and adjust as needed.
Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 1-2 business days and typically delivered within 9-18 business days worldwide.
Q: Do you ship internationally?
A: Yes, We do ship worldwide.
Q: Can I track my order?
A: Yes! You'll receive a tracking number via email once your order ships and you can track your order Here:
Returns & Warranty
Q: What is your return policy?
A: We offer a 7-day return window from delivery date. Products must be unused and in original packaging. See our Return Policy page for full details.
Q: Do your products come with a warranty?
A: No, our massage guns does not come with a manufacturer's warranty.
Q: What if my product arrives damaged?
A: Contact us immediately at support@acugun.store with photos. We'll arrange a replacement or full refund including return shipping.
Usage & Care
Q: How do I clean my massage gun?
A: Wipe the device and heads with a soft, slightly damp cloth after each use. Never submerge in water.
Q: Can I use it on any body part?
A: Use on major muscle groups. Avoid bones, joints, spine, and sensitive areas. Never use on the neck front, head, or injured areas without professional guidance.
Still Have Questions?
Can't find what you're looking for? Contact us at support@acugun.store and we'll be happy to help!
